---

Returns & Refund Policy

We aim to ensure you are happy with every order. Below are your rights as a UK consumer.

❌ Personalised Products

Non-returnable unless:
• faulty
• damaged on arrival
• incorrect due to our error

Submit photograph(s) within 14 days to info@zummgifts.co.uk
We will replace, repair or refund.

✔ Non-Personalised Products

Refund requests accepted within 14 days of receipt.
Products must be:
• unused
• in original packaging
• suitable for resale

Return postage is the customer's responsibility unless faulty.